Privacy Policy — Nagad88 Casino

1. Introduction

Nagad88 Casino ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services. We operate under our Curaçao eGaming licence and comply with applicable data protection legislation.

2. Data We Collect

We collect information you provide directly: name, email address, phone number, date of birth, and payment details during registration and verification. We collect identity documents (national ID, passport) during KYC verification. We automatically collect technical data: IP address, browser type, device information, and session data. We collect transaction history and gameplay data to fulfil our service obligations.

3. How We Use Your Data

We use your data to: operate and manage your casino account; process deposits and withdrawals via Nagad, bKash, Rocket, and other payment methods; verify your identity and age (KYC/AML compliance); detect and prevent fraud; personalise your experience; send account-related communications; and comply with our regulatory obligations under our Curaçao eGaming licence.

4. Payment Data & Mobile Wallets

When you deposit or withdraw via Nagad, bKash, or Rocket, we process your mobile wallet number and transaction reference. We do not store your mobile banking PIN or passwords. Payment processing is handled through encrypted connections. Your wallet transaction history is retained as required by our licence for audit purposes. We share the minimum necessary payment data with our licensed payment processors.

5. Data Sharing

We share your data with: payment processors (for deposit/withdrawal execution); identity verification services (for KYC compliance); our Curaçao Gaming Authority regulator (when required by law); fraud prevention services; and technology partners who help operate our platform. We do not sell your personal data to third parties for marketing purposes.

6. Data Security

We protect your data using 256-bit SSL encryption on all data transmissions. Account passwords are stored as salted cryptographic hashes — we cannot access your password in plaintext. Two-factor authentication and SMS verification are available for additional security. We conduct regular security audits and penetration testing of our platform.

7. Data Retention

We retain your account data for a minimum of 5 years after account closure, as required by our licence for audit and anti-money-laundering compliance. Transaction records are kept for 7 years. You may request account closure and data deletion subject to our legal retention obligations.

8. Cookies

We use essential cookies to operate the website (session management, security). We use analytics cookies to understand how players interact with our platform — these help us improve performance and user experience. We use targeting cookies to show relevant promotions. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect site functionality.

9. Your Rights

You have the right to access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); object to certain processing activities; and lodge a complaint with the relevant supervisory authority. To exercise these rights, contact our support team via live chat or email.

10. Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is conducted during the KYC process. If we discover that an account holder is under 18, we will close the account and return any funds deposited.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered players. Continued use of our services after changes become effective constitutes acceptance of the updated policy. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact

For privacy-related questions, contact our Data Protection team via the support chat on our platform or by email. We respond to privacy inquiries within 30 days as required by applicable data protection law.