Responsible Gaming

Gambling Should Be Entertainment

We believe gambling is entertainment — like watching sport or going to the cinema. Most players enjoy it as a leisure activity within their means. We're committed to keeping it that way. We take responsible gaming seriously as an operational principle, not as a compliance checkbox. Our tools and resources are here to help you stay in control.

Signs of Problem Gambling

Problem gambling develops gradually. Warning signs include: gambling with money you need for essentials; chasing losses (betting more to recover previous losses); lying to family or friends about gambling; feeling anxious, irritable, or depressed when not gambling; missing work or social obligations because of gambling; borrowing money to fund gambling. If any of these apply to you, our tools can help you regain control — or we can help you access professional support.

Our Responsible Gaming Tools

All of the following tools are available in your account settings at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period.
• Session Time Reminders: Set reminders to notify you when you've been playing for a set duration. Helps maintain awareness of time spent.
• Loss Limits: Cap the amount you can lose in a day, week, or month. Once the limit is hit, no further play is possible until the period resets.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. Use this if you need a break.
• Self-Exclusion: Lock your account for a set period (30 days to permanent). Self-exclusion is enforced strictly — no early reactivation. This is the strongest protection tool we offer.
• Reality Check: Pop-up notifications during play showing your session duration and net win/loss for the session. Helps maintain an accurate picture of your gambling activity.

Self-Exclusion

Self-exclusion is the most effective tool for players who feel gambling is getting out of control. To self-exclude: log in to your account → account settings → responsible gaming → self-exclusion → choose your period. Options include 30 days, 60 days, 90 days, 180 days, 1 year, or permanent. During the exclusion period, you cannot log in, deposit, or play. We also attempt to block any new accounts created with your details during the exclusion period. If you want to permanently stop gambling with us, we can arrange permanent account closure with no possibility of reactivation — contact our support team.

Protecting Minors

We are committed to preventing underage gambling. Age verification (18+) is conducted during KYC on all accounts. We recommend parents use parental control software to restrict access to gambling websites for minors in the household. Tools such as GamCare provide advice on protecting young people from gambling-related harm. If you suspect a minor has accessed our platform, contact our support team immediately.

Support Organisations

If you or someone you know needs help with problem gambling, these organisations offer free, confidential support:

Contact Our Team

Our support team is available 24/7 via live chat. If you're concerned about your gambling, reach out — we take every responsible gaming contact seriously. We can help you set limits, trigger a cooling-off period, or begin a self-exclusion on your behalf if you're having trouble accessing the tools in your account settings. There's no judgement. We're here to help.